# Case Study: Quinn London

## Streamlining IT and Telecom Services for Efficiency and Security

##### Location  
###### London

##### Industry  
###### Construction

##### Employee and turnover size  
###### 185 employees and a turnover of £110 million

Founded in **2000, Quinn London** has become one of the **leading main contractors** in **London** by combining **specialist expertise** with a **fresh-thinking ethos** and a **client-focused approach** to delivering excellence. In **2017**, they **partnered with Artemis** to manage their **mobile voice and data services**. This case study explores how Artemis helped Quinn London **overcome** their **fragmented IT and telecom services, improve cybersecurity**, and streamline their operations under a single, trusted **partnership**.

### About **Quinn London**  
Quinn London is a construction company based in London, known for its innovative approach and dedication to quality service delivery. With significant growth since its inception, the company now employs 185 staff and boasts a turnover of £110 million.

### About **Artemis**  
Artemis specialises in providing integrated IT and telecom solutions, including mobile, broadband, VoIP, and cybersecurity services. Their client-centric approach and expertise in managing complex IT environments make them a valuable partner for companies like Quinn London.

### Initial **Engagement**  
Quinn London initially engaged Artemis in 2017 to manage their mobile voice and data services, seeking a more integrated and responsive approach to their telecom needs.

# Challenges  
#### Fragmented services  
Multiple suppliers for IT and telecom services led to disjointed operations and slow issue resolution.

#### Cyber Security  
Growth and new regulations highlighted the need for stronger cybersecurity measures.

#### High cost and inflexibility  
Suppliers were expensive and rigid, lacking an understanding of Quinn London’s specific needs.

#### Escalating cyber threats  
Quinn London needed enhanced systems to detect, investigate, and respond to cybersecurity threats.

## Solutions  
#### Consolidated Services  
Unified IT, telecom, and cybersecurity under one provider for seamless management and faster resolution.

#### Enhanced Cyber security  
Implemented comprehensive IT security solutions to meet regulatory requirements and protect against threats.

#### On-site IT Support  
Regular on-site presence to provide immediate, hands-on support and understand client needs better.

#### Advanced Threat Detection  
Installed systems for effective threat detection, investigation, and response to improve security posture.

## Quote by **Quinn London**  
“The service we receive across the board from Artemis is first class. We can reach them when we need to, get things done quickly, and we have access to a team who have the knowledge and expertise to guide us and provide us with the protection we need. Security is becoming increasingly important for our customers as well as ourselves.”

Artemis has significantly enhanced Quinn London’s IT and cybersecurity capabilities by consolidating all services under one roof, providing tailored support, and ensuring compliance with industry standards. This partnership has allowed Quinn London to streamline their operations, reduce costs, and focus on their core business, while enjoying peace of mind knowing their IT environment is secure and well-managed.

## Outcomes & Benefits  
### Improved Operational Efficiency  
With Artemis managing all technical services, Quinn London experienced faster resolution times and could focus more on their core business operations.

### Cost Reduction and Flexibility  
The consolidation of services under Artemis reduced overhead costs associated with managing multiple suppliers and improved flexibility in addressing Quinn London’s evolving business needs.

### Enhanced Security Measures  
Quinn London now benefits from a robust IT security framework that protects against emerging cybersecurity threats and ensures compliance with industry standards.

### Positive Customer Experience  
Quinn London expressed high satisfaction with Artemis’s services, highlighting the peace of mind that comes from working with a trusted partner who understands their business needs.